1. Scope of This Policy
This policy applies to information collected through the Skillance website, enquiry forms and communications initiated through this website. It is intended to explain our general data-handling practices in clear language.
2. Information We May Collect
Information you provide
When you contact us, request information or submit an enquiry, we may receive information such as:
- Name
- Phone or WhatsApp number
- Email address
- Course or consultancy service of interest
- Information included in your message
- Information you voluntarily provide during counselling or enquiry conversations
Technical information
Depending on the website's configured analytics, hosting and security services, technical information may include IP address, browser/device information, referring page, pages viewed, approximate location derived from IP and interaction information.
We do not need sensitive personal documents merely to answer a basic course enquiry. Please do not submit passports, financial records, identity documents or other sensitive documents through a public form unless we specifically request an appropriate secure submission method.
3. How We Use Information
Information may be used for legitimate business and service purposes, including:
- Responding to enquiries and requests
- Providing course, batch, fee and programme information
- Scheduling counselling or follow-up communication
- Understanding which services visitors are interested in
- Providing requested educational or consultancy information
- Improving website usability, content and services
- Monitoring website performance and security
- Measuring marketing and advertising effectiveness where applicable
- Complying with legal obligations or responding to lawful requests
4. Phone, WhatsApp & Email Communication
If you choose to call, WhatsApp or email Skillance, the information you send through that service may be processed by both Skillance and the relevant communication provider.
We may use your contact details to respond to your enquiry and, where appropriate, follow up regarding the course or service you asked about.
If you do not want further non-essential follow-up communication, you can tell us when contacting us.
7. Data Retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected, to maintain business records, resolve disputes, provide requested services, comply with legal obligations or protect legitimate business interests.
Retention periods can vary depending on the type of information and the reason it is retained.
8. Data Security
We take reasonable measures intended to protect information against unauthorised access, misuse, alteration, disclosure or destruction. However, no website, online transmission or storage system can be guaranteed to be completely secure.
Do not send passwords, payment-card details or highly sensitive identity information through ordinary website forms, email or public messaging channels unless an appropriate secure process has been specifically provided.
9. Third-Party Websites & Services
The website may contain links or embedded functionality from third parties, including communication platforms, maps, social networks, government websites, payment providers, analytics platforms and advertising services.
Once you leave the Skillance website or interact directly with a third-party service, that third party's terms and privacy policy may apply. We are not responsible for the privacy practices of external websites that we do not control.
10. Your Choices & Requests
Depending on applicable law, you may have rights or choices concerning your personal information, including requesting access, correction or deletion of information we hold about you, or objecting to certain processing.
To make a privacy-related request, contact us using the details below. We may need to verify the identity of the requester before acting on a request.
11. Children's Privacy
Skillance's educational services may be of interest to students of different ages. Where a person is below the age at which they can independently provide valid consent under applicable law, a parent or legal guardian should be involved in providing personal information and making relevant service decisions.
We do not knowingly use this website to solicit unnecessary personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy when the website, services, technology, legal requirements or data practices change. The updated version will be published on this page with a revised “Last updated” date.
13. Contact Us About Privacy
If you have a question about this Privacy Policy or want to make a privacy-related request, contact:
Skillance Academy
505, Time Square, CG Road
Ahmedabad, Gujarat 380006, India
Phone: +91 88668 75888
Email: info@skillance.in